We collect information you provide directly to us, information we collect automatically when you use our services, and information from third parties. The types of information we collect include:

Information You Provide to Us

We collect information you provide directly when you:

• Create an account or register on our website
• Place an order for products or services
• Schedule a pickup or processing appointment
• Contact us via phone, email, or our website contact form
• Subscribe to our newsletter or marketing communications
• Submit a product review or feedback

This information may include your name, email address, phone number, mailing address, billing address, payment information, and any other details you choose to provide.

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device information: IP address, browser type and version, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, links clicked, referring URLs
• Transaction data: Purchase history, order details, pickup selections, and preferences
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors who handle your transactions securely
• Analytics providers who help us understand how our website is used
• Social media platforms if you interact with our pages or use social login features
• Shipping and fulfillment partners when applicable

We use the information we collect for the following purposes:

Providing and Improving Our Services

• Processing and fulfilling your orders, including scheduling pickups and processing appointments
• Managing your account and providing customer support
• Sending order confirmations, receipts, and pickup reminders
• Notifying you of changes to your order status or our policies
• Improving and personalizing your experience on our website
• Developing new products, services, and features

Communications and Marketing

• Sending promotional emails, newsletters, and special offers (with your consent)
• Notifying you about weekly specials, new products, and seasonal availability
• Responding to your inquiries, comments, and feedback

Legal and Business Purposes

• Complying with applicable laws, regulations, and legal obligations
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our terms of service and other agreements
• Protecting the rights, property, and safety of our customers and staff
• Conducting analytics and research to improve our business operations

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors: To securely process your credit card and payment transactions
• Email service providers: To send order confirmations, receipts, and marketing communications
• Website hosting and analytics providers: To maintain and improve our website
• Customer support tools: To help us manage customer inquiries and service requests

Business and Marketing Partners

We share information with business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including:

• Complying with a subpoena, court order, or other legal process
• Responding to requests from government or regulatory authorities
• Protecting our legal rights or defending against legal claims
• Preventing or addressing fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you direct us to ship products or through your use of social media widgets or login integrations.

Other Disclosures

We may also disclose your personal information within our corporate group in our legitimate interests to run a successful business, or in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Our website may contain links to third-party websites, social media platforms, and other online services that are not operated or controlled by Sudlersville Meat Locker. These may include:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processing websites
• Government and regulatory websites (such as USDA resources)

No Responsibility for Third-Party Practices

This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites you may visit through links on our site. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices. Your interactions with those websites are governed solely by their own terms and privacy policies.

Social Media Features

Our website may include social media features such as "Like" buttons or share widgets. These features may collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policy of the company providing the feature.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: Sensitive data, including payment information, is encrypted using industry-standard SSL/TLS technology during transmission
• Secure payment processing: We use trusted third-party payment processors and do not store your full credit card numbers on our servers
• Access controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions
• Regular security reviews: We periodically review our security practices and update them as necessary

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Data Retention

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights:

Access and Portability

You have the right to request access to the personal information we hold about you. You may also request a copy of your data in a portable, machine-readable format where technically feasible.

Correction and Update

You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you. You can update your account information directly through your online account or by contacting us.

Deletion

You may request that we delete your personal information. Please note that we may be required to retain certain information for legal, regulatory, or legitimate business purposes (such as USDA record-keeping requirements). We will inform you if we are unable to fulfill a deletion request and explain the reason.

Opt-Out of Marketing

• Email marketing: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email we send you
• Text messages: Reply STOP to any marketing text message to unsubscribe
• Direct contact: Call us at (410) 438-3106 or email us to update your communication preferences

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and appointments.

Cookie Preferences

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some cookies, or to alert you when cookies are being set. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information in the Contact section of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

Sudlersville Meat Locker is located in and operates from Sudlersville, Maryland, United States. Our website and services are primarily intended for customers within the United States, particularly the Eastern Shore of Maryland and surrounding regions.

Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection laws in the United States may differ from those in your country or jurisdiction.

By using our website or providing us with your personal information, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.

Applicable Law

This Privacy Policy is governed by the laws of the State of Maryland and the United States. If you are located outside the United States, you acknowledge that the information you provide will be processed and stored in the United States, and that U.S. law governs our data practices.

We do not specifically market to or target individuals located outside of the United States. If you have concerns about cross-border data transfers, please contact us before using our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.